Support
Questions, problems or feedback about Letter Sense.
Write to us
Email support@lettersense.app. For anything about your data or privacy, write to privacy@lettersense.app.
Common questions
A card looks wrong. What should I do?
Trust the paper original, not the card. Cards are written by artificial intelligence from a photo and can contain mistakes or miss details. A date marked "calculated" or "unclear" must always be checked against the letter. If a card is wrong, tell us what was wrong (without sending the photo) and we will use it to improve the app.
The card says "possible scam" or "looks genuine". Can I rely on it?
No label is a guarantee. A "looks genuine" label does not mean a letter is safe. Never pay money, share a Social Security number, card number or password, or call a number from a suspicious message. Use an official website or the number on an official statement or in your own account.
How do I delete a letter or all my data?
- One letter: open the letter and tap the delete button, or swipe the letter in the list.
- Everything: Settings, then Privacy, then "Delete all my data". This removes your letters, photos, cards, trusted people and account from our server. It cannot be undone.
- A trusted person: Settings, then Trusted persons, then swipe to delete. Or use the unsubscribe link in any email they receive.
Deleting your account does not cancel a subscription. See the next question. Details are in the Privacy Policy.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Letter Sense Plus and tap Cancel Subscription. You can also open the app's Settings and tap the manage-subscription button. To avoid being charged for the next period, cancel at least 24 hours before the current period ends. Refunds are handled by Apple: ask at reportaproblem.apple.com.
I subscribed but the app does not show it.
Open the paywall screen and tap Restore Purchases. Make sure you are signed in with the same Apple ID that bought the subscription. If it still does not work, email us with the date of the purchase.
Why did the app say I reached a limit?
Without a subscription you can read 3 letters for free. Reading more letters, and weekly summaries and urgent alerts to trusted people, need Letter Sense Plus. There is also a daily limit on the number of letters per person to prevent abuse.
Which iPhones are supported?
iPhone with iOS 17 or newer.